Because we stand behind our products, we offer a 2-year warranty on all our appliances. However, it's possible that an appliance doesn't function properly (after a short time). In that case, you can be sure we'll fix it for you.

All items you purchase from us come with a legal warranty in accordance with European guidelines. A legal warranty means that a product is or should do what you can reasonably expect. This means that an item must be in good condition upon delivery and function properly under normal use. In addition to the legal warranty, we also consider the economic lifespan of the item, as some products last longer than others.

Please note that the warranty is handled directly by UniPhone. If a device is repaired by a third party without our permission, the warranty will be void. We can repair any damage that occurs outside the warranty period at a competitive rate. The statutory warranty applies regardless of any additional warranties offered.

The warranty period for batteries is one year. The minimum battery capacity is 85% upon delivery, with a minimum of 70% of the original capacity by the end of the warranty period. You can, of course, have your battery replaced by us at a competitive rate outside of the warranty period.

If a device is returned to us and no defect is found upon inspection, we reserve the right to charge a €40 investigation and processing fee. This fee must be paid in advance before we return the device, or it will be deducted from any refund.

When returning devices, you must reset them to factory settings. Be sure to back up your data first. If a factory reset isn't possible, you must include your access code on the return form. UniPhone is not responsible for any data loss.

All the above-mentioned warranty periods are through UniPhone. These warranty periods concern our own warranty and do not affect the statutory warranty.

Complaints

It's frustrating, of course, if you have a complaint about our products or services, both for you and for us. We kindly ask that you submit your complaint to our customer service department. You can do so by email, regular mail, or by phone. Our customer service team will review your complaint and try to resolve it to everyone's satisfaction.

Our details:

UniPhone

support@uniphone.nl

Chamber of Commerce number: 71667539
VAT number: NL858802776B01

After receiving your report, you'll receive immediate confirmation. We aim to resolve tickets within one business day. If this unexpectedly takes longer, we'll notify you in a timely manner.

Are you not completely satisfied with our complaint handling? You can submit your complaint to the Thuiswinkel Disputes Committee or the ODR Platform .